Principal – Person Consulting – 2019-Present
Experience Design Lead – Co: Collective – 2017-2019
Experience Design Director – IBM/Havas – 2015-2017
Design Freelance/Consultant – The Barbarian Group, Digitas – 2011-2015
Art Director – Grey Group – 2008-2010
Art Director – Arnold Worldwide – 2007-2008
My name is Gavin. I’m a designer, strategist, and educator living and working in New York. Everything I do is about creating human connection. I specialize in user research, product strategy, and customer experience design.
As a professional practitioner, I have 14 years of experience driving digital transformation, product strategy and service design for Fortune 500 companies like Amex, Carrier, Cisco, Citizens, Facebook, Fiserv, Henkel, IBM, Lenovo, Metlife, Samsung, Verizon and others.
I’m currently building Person, a people-first design consultancy. As a boutique consulting business, we align business, products and services with people’s behaviors, motivations, and aspirations.
In the recent past, I was leading Experience Design at Co: Collective, a creative and strategic transformation company where I lead experience design for Metlife and IBM’s GTM strategy for Enterprise Blockchain. Before that, I worked with IBM on their Cloud product and delivered powerful innovation workshops with IBM Watson. I’ve also taught design at Pratt Institute for 7 years and speak at education and industry events including Parsons School of Design, Miami Ad School, and others.
Johnson and Johnson